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Office of Recovery Services

ORS's primary mission is to promote responsibility.

We help ensure that parents are financially responsible for their children by providing child support services and support for children in care. We also work to help ensure public funds are used appropriately through the efforts of our Bureau of Medical Collections.


Many of the COVID-19 Stimulus payments which were intercepted and sent to child support agencies nationwide are under review to potentially be taken back from the child support agencies. As a result, the federal Office of Child Support Enforcement has authorized that these payments remain on hold until the federal government is able to take back all of the payments they sent in error. Currently, OCSE has granted Stafford Act Waivers indicating these payments will be held until March 31, 2021.

ORS recognizes that this is an inconvenience to many clients; however, we must cooperate with the federal government to ensure that only appropriate payments are released to families.


It is ORS's understanding that the new stimulus payments authorized by Congress at the end of December 2020 will not be intercepted by the federal government to be applied toward delinquent support debts.


In response to the pandemic, ORS locations in Salt Lake, Ogden, Provo and St. George are not currently open to the public. Payment kiosks within those locations will be accessible during normal business hours of 8 am to 5 pm Monday through Friday. Please call 801-536-8500 if you have questions or need help regarding your case.


Touch Pay Kiosk

Effective September 6, 2019, ORS no longer accepts payments at the reception windows in our office locations. In-office payments can be made at our new self-service kiosks provided by TouchPay (fees apply). In addition, when making a payment on the ORS website, you are redirected to the TouchPay website to complete the online payment transaction.

Click here for a description of all payment options available.

Customer Services Available Online. Follow these links for self-service 24 hours a day.

You can:


ACCESS (Automated Case and Customer Service System) is available 24 hours a day. For more information, click here.

ORS Office Hours - All Locations

ORS offices are open from 8 am to 5 pm Monday through Friday. Closed on State and Federal holidays.