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Office of Recovery Services

ORS's primary mission is to promote responsibility.

We help ensure that parents are financially responsible for their children by providing child support services and support for children in care. We also work to help ensure public funds are used appropriately through the efforts of our Bureau of Medical Collections.


The Office of Recovery Services is striving to meet the needs of our clients while protecting the health and safety of our clients and our staff during the COVID-19 pandemic. In response to the pandemic, ORS locations in Salt Lake, Ogden, Provo and St. George will not be open to the public, effective April 1st, 2020. Payment kiosks within those locations will be accessible during normal business hours of 8 am to 5 pm Monday through Friday.

ORS employees remain available to assist you by phone and by mail, and most conversations and concerns can be resolved using those methods of contact. If, by any chance, the next step on your case requires an in-person appointment with you, a time will be scheduled for you once the offices are reopened to the public. Please contact your caseworker at 801-536-8500 to make those arrangements.


Touch Pay Kiosk

Effective September 6, 2019, ORS no longer accepts payments at the reception windows in our office locations. In-office payments can be made at our new self-service kiosks provided by TouchPay (fees apply). In addition, when making a payment on the ORS website, you are redirected to the TouchPay website to complete the online payment transaction.

Click here for a description of all payment options available.

Customer Services Available Online. Follow these links for self-service 24 hours a day.

You can:


ACCESS (Automated Case and Customer Service System) is available 24 hours a day. For more information, click here.

ORS Office Hours - All Locations

ORS offices are open from 8 am to 5 pm Monday through Friday. Closed on State and Federal holidays.