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Office of Recovery Services

ORS's primary mission is to promote responsibility.

We help ensure that parents are financially responsible for their children by providing child support services and support for children in care. We also work to help ensure public funds are used appropriately through the efforts of our Bureau of Medical Collections.


2020 STIMULUS PAYMENT UPDATES as of March 29, 2021

IRS is still reviewing COVID-19 Stimulus payments and taking much of the money back from child support agencies. Unfortunately, stimulus funds were mixed with other payments from the federal government, so the stimulus payments cannot be identified. As a result, the federal Office of Child Support Enforcement has authorized that payments from the federal government that potentially contain stimulus funds that need to be returned remain on hold until the federal government is able to take back all of the payments they sent in error. OCSE recently extended Stafford Act Waivers authorizing these payments to be held until June 30, 2021.

ORS recognizes that this is an inconvenience to many clients; however, we must cooperate with the federal government to ensure that only appropriate payments are released to families.

NEW STIMULUS BILLS

Additional stimulus payments authorized by Congress at the end of December 2020 and in March 2021 will not be intercepted by the federal government to be applied toward delinquent support debts unless the payments are sent to individuals with their tax refunds.


OFFICES CLOSED TO THE PUBLIC (as of 4/1/2020)

In response to the pandemic, ORS locations in Salt Lake, Ogden, Provo and St. George are not currently open to the public. Payment kiosks within those locations will be accessible during normal business hours of 8 am to 5 pm Monday through Friday. Please call 801-536-8500 if you have questions or need help regarding your case.


INTRODUCING:

Touch Pay Kiosk

Effective September 6, 2019, ORS no longer accepts payments at the reception windows in our office locations. In-office payments can be made at our new self-service kiosks provided by TouchPay (fees apply). In addition, when making a payment on the ORS website, you are redirected to the TouchPay website to complete the online payment transaction.

Click here for a description of all payment options available.

Customer Services Available Online. Follow these links for self-service 24 hours a day.

You can:

 

ACCESS (Automated Case and Customer Service System) is available 24 hours a day. For more information, click here.

ORS Office Hours - All Locations

ORS offices are open from 8 am to 5 pm Monday through Friday. Closed on State and Federal holidays.