Pay by Phone or Use ACCESS
Coming soon: Change to Payments made on Phone System (posted 12/28/2021)
Effective January 24, 2022, clients calling 801-536-8500 to make a payment by phone will be redirected to call 1-888-346-4679 to make any phone payments. This service will be available 24 hours per day, 7 days per week.
In order to make a payment using the TouchPay IVR system, you will need to create an account (if you haven't already). For individuals using the TouchPay IVR system for the first time, you must register online at www.tpchildsupport.com or by telephone at 1-866-204-1603.
The credentials you receive after creating an account, along with your participant ID (listed above) or Social Security number will be required to make future child support payments using the TouchPay IVR system. You may also enter an ORS case number if you wish to make a payment for a specific case.
In addition to the new payment phone number, this change will make all fees charged to the payor for credit card, debit card and electronic check payments consistent. Please click here for information on the fees charged for each payment method, and to learn about payment methods that remain free. Please contact ORS at 801-536-8500 if you need assistance signing up for a different payment method.
Parents who PAY support will have the following options on the ACCESS Child Support Menu—all without speaking to a worker.
- Get a Current Balance Letter: Request a letter that gives the up-to-date balance information for your case.
- Make a Payment: Make a payment on your case or cases.
- Get a Payment History: Hear a list of the most recent payments sent to you on your case. Request a written
history of the payments on your case.
- Provide your updated address, employer or insurance information.