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Office of Recovery Services

Contacting the Office of Recovery Services

By Telephone or Fax

Our Automated Case and Customer Service System (ACCESS) can be used to contact the customer service unit as well as request information and report changes. For a Quick Reference guide to the ACCESS phone system, click here.

ACCESS: 801-536-8500
Central Fax: 801-536-8636

By US Mail

Send Payments to:

Office of Recovery Services
PO Box 45011
Salt Lake City, Utah 84145-0011

Send Child Support Correspondence to:

ORS Child Support Services
PO Box 45033
Salt Lake City, Utah 84145-0033

Send Medicaid Correspondence to:

ORS Medical Collections
PO Box 45025
Salt Lake City, Utah 84145-0025

Attention: To ensure proper credit, please write your case number on your check or money order.
By Email

Case Specific (Include case number)

Child Support Policy Information

Report Technical Issues or Request Assistance
Electronic Technology

Children in Care
Medicaid Collections

Attention: Please help us respond by providing identifying case information, such as the case number, or the participant ID number, or the parents' names if the case number and ID are unknown. Please do NOT include a full Social Security Number in your email. Also, an email response can be expected within 10 business days.

For ORS office building locations, click here

Effective September 6, 2011
Office hours at all locations: 8:00 AM to 5:00 PM Monday through Friday. Closed on State and Federal holidays.