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Office of Recovery Services



ACCESS is ORS’s new state-of-the-art, voice-activated phone system. 
This new system gives you ACCESS to your case and to the information that ORS clients ask for most:
24 hours a day, 7 days a week

ACCESS is designed for clients to self-serve
for the questions and tasks our workers receive the most. 

Budget cuts have caused ORS to decrease the number of agents available to answer calls. 
While it is still possible to talk to a worker,
waits will be long due to limited staffing available; therefore,

ORS encourages you to take advantage of the convenience ACCESS offers.

You can reach ACCESS at

Common Questions about ACCESS

Printable Quick ACCESS guide