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Office of Recovery Services

Obtaining Information


The Office of Recovery Services provides a number of ways for constituents and others to obtain or report information.

Child support cases

ORS operates a trained Customer Service Unit (CSU) to provide child support case status and answer case-specific questions from custodial parents, non-custodial parents, and third parties-- such as employers-- when information cannot be obtained via ACCESS.
  • For case specific information including case status contact a Customer Service Unit (Click "Contact Us" in the left navigation bar)
  • For questions about child support policy or questions about federal or state law governing child support not related to a specific case send an e-mail message
Mailing Address
Office of Recovery Services
PO BOX 45011
Salt Lake City, UT 84145-0011


Children in Care Cases

  • For questions about your financial responsibility regarding your child's placement, please call the Office of Recovery Services.
Division of Services for People with Disabilities, State Hospital
Or other placements
(801) 536-8817

Public Assistance Fraud

Effective July 1, 2003, the Department of Workforce Services assumed responsibility for investigating public assistance fraud, collecting public assistance overpayments, and operating the fraud hotline.
  • Fraud Hotline: Callers may leave anonymous information regarding possible incidents of fraud for public assistance programs 7 days a week, 24 hours per day
Public Assistance Fraud Hotline
(Toll Free)
1-800-955-2210